The future is confusing

More a Twitter- than blog-worthy story, but I couldn’t get it down to 140, so here’s the long version.
I’m on the bus, on my way home, and a guy gets on. He’s mid-20s, tie, no jacket, and he starts asking the driver and many passengers if they know where business x is. The consensus seems to be that it’s on the route, and I think they even narrow it down to an intersection.
The guy keeps asking every new boarder, though, and occasionally one of them will say “oh, no, that’s down by [other stuff, quite far away].” My policy in these situations is to prevent the confused party from doing anything unrecoverably wrong but otherwise not get involved, so I Google business x on my phone, and find it is, indeed, at the intersection that had been suggested. Since the guy shows no sign of getting off, I figure he’s good to go. But he does not share my sanguinity, and continues his course of inquiry, mostly pestering the guy who gave him the best information. Finally, the informative passenger (I fancy with some impatience) says “Don’t you have [a popular model of smart phone]?” and the answer is at least somewhat in the affirmative, because Uncertain Guy pulls out a [probably more common but less sexy model of smart phone]. I think to myself “Finally, he can Google the address and relax.” But no. He uses his phone to call someone and ask for directions. And he still gets off the bus two stops (four blocks) early, despite the driver’s assurances that he’ll get closer.
Most of the reason I found this noteworthy at all was my shock and dismay that Uncertain Guy was using his phone as a phone. I was thinking something very like “You idiot, you have a perfectly good phone in your hand, and you’re using it to talk to someone?” And I’m still not convinced it was an entirely ridiculous thing to think.